Callaway Odyssey 2-Ball Putter becomes 1-Ball Putter. The Callaway solution: Buy another putter.
During a recent round of golf my trusty Odyssey 2-Ball putter became a 1-Ball putter. To understand that statement you have to look at the putter design. (see picture) The concept is that one aligns the two balls on the putter with the actual golf ball in the direction one is aiming. The idea is that it is easier to line up larger, similar shaped objects than lining up just the leading edge of the putter. Good concept. It worked for me for several years.
The “balls” on the top of the putter are aiming devices and do not affect the weight, feel or performance of the putter. In fact, the “balls” are made out of plastic. So I thought it would be easy to purchase a replacement “ball” and glue it into the putter. Wrong. As it turns out, according to the Odyssey folks this is a “repair” and these can only be done at the factory. (I am not kidding.)
Yesterday I received a call from the pro shop saying that the putter could not be repaired and that I would have to buy a new putter. So, I guess I am to believe that in the entire Callaway Odyssey organization there is not a plastic “ball” part that could be glued into the hole. Or maybe someone was just trying to sell another club? It is all very strange to me.
I have decided that I am going to keep the putter as it is and use it as a conversation piece. It should be fun repeating the saga of the 2-Ball Putter with only one ball.
You may be asking: “What does this story have to do with allergies?” Good question. I guess nothing – except I am sick of bad customer service. Good customer service is important. It used to be that you had to be aware that one dissatisfied customer could tell 15 people of their bad experience. In today’s inter-connected digital world one dissatisfied customer could tell thousands.
(The story of the Odyssey 2-Ball putter with only one ball continues with a new twist. A replacement for the missing ball has been found and it is from a most unlikely source – the Chicken Ranch of La Grange, Texas. For details, follow the above link.)